Refund policy

Cancellations and Refunds

This and the following paragraph apply if you buy as a consumer as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the "Regulations"). Provided the Regulations apply to the transaction concerned, then the following terms apply to the contract.

We now inform you that information relating to all aspects of our Goods is not in this document but in our marketing material, whether that is in the medium of Our Website or in hard copy.

The following rules apply to cancellation of your order:

  • If you have ordered Goods, but not received them, you may cancel your order without giving a reason, at any time within 35 days of your order. You will have no obligation, and we will return your money, including any shipping costs.
  • If you have ordered Goods, and received them, you may cancel your order at any time within 35 days of the date you received them. You must tell us that you wish to cancel. You must also send the Goods back to us within that same 35-day period.

 

We will return your money subject to the following conditions:

  • We receive the Goods in a condition in which we can resell them at full price, in new condition, with labels and packaging intact.
  • You comply with our procedure for returns and refunds. We cannot return your money unless we know who sent them.
The option to cancel your order is not available:
  • If they are a custom product, or a product cut to length.
  • If the Goods are somehow mixed with other goods so that we cannot identify or easily separate them.

 

You are responsible for the cost of returning the Goods. We have no obligation to refund the cost of re-packing and returning the Goods.

In any of the above scenarios, we will return your money within 14 days from the date that we have received the returned product.